Returns
Return Policy and Instructions
Return Policy:
At Anatometal Inc., we stand behind the quality of our products. All items are guaranteed to be free of manufacturing defects. If you discover any defects in an unused product at the time of purchase, you have the option to exchange it for an equivalent item or receive credit at our discretion.
Returns for products that have been used require approval from Anatometal Inc. Additionally, returns of non-defective merchandise, not due to a shipping error, may be subject to a 20% restocking fee. All return requests must be approved in advance and must include a corresponding Return Authorization Number (RA#).
Instructions for Jewelry Returns or Repairs:
When sending jewelry back for returns or repairs, please adhere to the following guidelines:
- Ensure the jewelry is completely free of biological matter, as failure to do so may result in its return to the sender.
- Ensure a completed Repair Form is packaged with the jewelry. This form includes the Return Authorization Number issued by a sales representative. Items cannot be processed without the form.
- If you are returning jewelry for credit or exchange, please securely package the jewelry in a bubble mailer or a well-padded box to ensure safe arrival.
- If returning multiple pieces for repair, wrap each piece separately. Damage caused by improper shipping/handling is not covered by our warranty and may be subject to labor charges.
- We strongly recommend adding insurance when shipping packages. Any jewelry lost in transit will not be credited or replaced by Anatometal.
Once we receive and inspect the jewelry, we will notify you of any applicable labor charges or if an item does not qualify under the manufacturer's warranty. If you have any questions or concerns, feel free to contact us.
Please note that all custom jewelry is considered a final sale and is not eligible for return or exchange.