Returns
Return Policy and Instructions
Return Policy:
At Anatometal Inc., we stand behind the quality of our products. All items are guaranteed to be free of manufacturing defects. If you discover any defects in an unused product at the time of purchase, you have the option to exchange it for an equivalent item or receive credit at our discretion.
Returns for products that have been used require approval from Anatometal Inc. Additionally, returns of non-defective merchandise, not due to a shipping error, may be subject to a 20% restocking fee. All return requests must be approved in advance and must include a corresponding Return Authorization Number (RA#).
Instructions for Jewelry Returns or Repairs:
When sending jewelry back for returns or repairs, please adhere to the following guidelines:
- Ensure the jewelry is sterilized and free of any biological matter, as on-site processing of such items is not possible. Failure to do so may result in the return of the jewelry for processing.
- Individually seal each piece of jewelry in sterile packs and clearly label them with an indicator showing that they have been processed.
- Package the jewelry securely in a bubble mailer or a properly padded box to guarantee its safe arrival.
- Include a completed Repair form along with the jewelry, specifying the Return Authorization Number issued by an Anatometal sales representative.
- For jewelry returned for credit, use the original packaging.
- We strongly recommend adding insurance when shipping packages. Any jewelry lost in transit will not be credited or replaced.
- Damage caused by improper shipping/handling is not covered by the manufacturer's warranty and may be subject to labor charges.
Once we receive and inspect the jewelry, we will notify you of any applicable labor charges or if an item does not qualify under the manufacturer's warranty. If you have any questions or concerns, feel free to contact us.
Please note that all custom jewelry is considered a final sale and is not eligible for return or exchange.